TERMS AND CONDITIONS
30 Day money back guarantee
We offer a ‘No Questions Asked’ 30 day money back guarantee. All items must be unused, in purchased condition and to be returned in the original packaging.
The buyer is responsible for the cost of returning the item to our warehouse.
We reserve the right to charge a minimum 15% re-stocking fee on all returns.
All items will be checked upon return before processing the refund.
Please email admin at info@kurraca.com.au to discuss refund.
We do not accept returns on custom sizes and custom orders.
All items ordered on the website will be shipped out within 3-5 working days from the date of purchase.
While best efforts are taken to ensure that the stock availability is correctly reflected on the website, there can be instances when the stock is not available. In such instances, we shall notify you and offer a full refund or an alternative item or size (where applicable), to meet your needs.
12 MONTH UV PROTECTION and Warranty
All Liners sold by KURRACA Designs carry a UV protection guarantee for a period of 12 months from the date of purchase.
If a liner is no longer weatherproof due to UV exposure, then KURRACA will offer a free exchange, subject to inspection by KURRACA and manufacturers.
The damaged liner will require to be sent back to the warehouse at cost to customer, along with a completed warranty form, attached proof of purchase receipt and photos to support your claim.
Please email info@kurraca.com.au for your warranty form.
The exchange guarantee will be subject to approval after inspection.
KURRACA reserves the right to charge the customer for the shipping cost for the liner sent in exchange.
The liner sent in exchange will not carry any additional guarantee period.
The UV protection guarantee will expire at the end of 12 months from the date of purchase of the original Liner.
The warranty does not apply to any trailer liners that have been subject to misuse, accident, neglect, corrosive chemicals, extreme weather conditions, normal wear and tear, causes external to the trailer liner or commercial use. Leaving spontaneous combustible items, such as moist green waste in the liner for long periods of time which causes combustion will void warranty.
Similarly, excess tie downs, strong winds, excess pressure or force, sharp objects and other such factors beyond our control, that cause damage/tearing to the components and the trailer liner; Such damage is not covered under warranty.
Buyer’s need to be sure of their requirements by checking FAQs or contacting admin to ensure the KURRACA trailer liner is adequate for their application. All descriptions are to be used as a guide only and do not imply usage.
We will not be held liable for any damages resulting from the use of the KURRACA trailer liner.
The colours shown are representative and may vary from batch to batch.
In case of any issues, please email admin at info@kurraca.com.au, quoting your invoice number, and we will be happy to help.
POSTAGE AND DELIVERY
All shipping costs are calculated at checkout.
Delivery excludes PO Box addresses, parcel lockers and is via various carriers. All items are delivered with authority to leave (safe drop). If deemed unsafe by the carrier who is delivering the parcel, items will be carded for collection at the nearest depot. Please note that KURRACA will not accept liability for ANY lost, damaged, or stolen orders, or orders destroyed by pets.
CARE AND HANDLING
Items are packed with durable strength custom made packaging to protect the items inside on the journey to you. All items are checked prior to packing and handled with great care, to ensure that each item is dispatched in perfect condition. KURRACA is not directly liable for any loss, theft, or damage to any goods whilst in transit; however if your item arrives damaged please contact admin info@kurraca.com.au .
IMPORTANT SHIPPING INFORMATION
Delivery Delays:
The shipping time provided on this website indicate approximate shipping times only.
KURRACA cannot be held responsible for delays in parcels arriving at their destinations. This includes, but is not limited to: delays with any nominated carriers or carrier agents/representatives, delays in processing and clearance, delays resulting from industrial strikes/protests/wars/natural disasters, road, traffic or busy periods with freight companies. Due to COVID, delivery times will vary and parcels will be left in a safe location at the premises/address provided.
If needing the parcel to arrive in a specific time frame, we suggest you select our “Click and Collect” option at checkout and collect your parcel.
Once dispatched, any liability/damage is then the reliability of the freight company.
PRIVACY POLICY FOR KURRACA
At KURRACA one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by KURRACA and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email admin at info@kurraca.com.au.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
You may consult this list to find the Privacy Policy for each of the advertising partners of KURRACA:
Google Analytics, Google Adwords, Amazon, Facebook, Instagram, ebay, Gumtree.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on KURRACA, which are sent directly to users’ browser. They automatically receive your IP address when this occurs.
These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit. Note that KURRACA has no access to or control over these cookies that are used by third-party advertisers.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
We have in place steps to protect the security of your personal information. Although we take all necessary steps to protect your personal information, the internet is subject to security threats (such as hacking). Accordingly, we provide no warranty and cannot ensure the security of any information which you provide to us. Any information which you provide to us is at your own risk.
If despite our efforts to protect the security of your personal information, a suspected data breach occurs, we will quickly determine the extent of the suspected data breach. A data breach may occur if your personal information is lost or subjected to unauthorised access or disclosure.
If we believe that the suspected data breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as soon as practicable and as required by the Privacy Law. This notification will set out a description of the data breach, the kinds of information concerned, and recommendations about the steps you should take in response to the data breach.
You have the right to obtain access to and correct the personal information which we hold about you in certain circumstances. We may charge a reasonable fee to cover the cost of verifying your application and locating, retrieving, reviewing and copying any material requested. If we agree that the personal information requires correction, we will do so as soon as practicable and if there is a delay, we will advise you in writing. To make a request to access or update any of the personal information we hold about you, please contact us through email admin at info@kurraca.com.au. We will require you to verify your identity and specify what information you require.
If you have additional questions or require more information
about our Privacy Policy, do not hesitate to contact us through email admin at info@kurraca.com.au. You may also obtain further information regarding the Privacy Law from the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
THIRD PARTY PRIVACY POLICIES
KURRACA Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CHILDREN’S INFORMATION
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
KURRACA does not knowingly collect any personal identifiable information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately at info@kurraca.com.au and we will do our best efforts to promptly remove such information from our records.
online privacy policy
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in KURRACA. This policy is not applicable to any information collected offline or via channels other than this website.
consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.
All buyers acknowledge that they have read and agree to the terms and conditions listed.
Purchasing from us is your acceptance of our terms.
APPLICATION OF AUSTRALIAN CONSUMER LAW
Nothing in these terms and conditions exclude, restrict or modify any condition, warranty, guarantee, right or remedy implied by law (including the Competition and Consumer Act 2010 (Cth)) and which by law cannot be excluded, restricted or modified.
If you are a consumer within the meaning of the Australian Consumer Law, the following applies to our products:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
LIMITATION OF LIABILITY
Without limiting the above reference to the Australian Consumer Law, our liability for any loss arising as a result of supply of products is limited to replacement or repair of the products in accordance with the guarantees set out below.
To the full extent permitted by law, we will not be liable for, and must be released from, any claim, action or liability for any special, indirect or consequential loss or damage (including without limitation, loss of use of our products, loss of profits, or loss on resale) or for any claims of third parties, including your customers, whether arising by reason of delays, non-delivery, non-supply, defective materials or workmanship, negligence, or any act or omission in any way connected with or arising out of the manufacture, sale or use of the products.
JURISDICTION
These terms and conditions are governed by the laws of the State of Victoria, Australia.